Privacy Policy

This Privacy Policy explains how Nexora IT Tech collects, uses, shares, and protects personal data when you visit our website, contact us, or engage our services. We aim to collect only the data we need and to handle it responsibly.

1. Scope

This policy applies to personal data processed through this website and related communications (email, phone, and contact forms). It does not cover third-party websites that may be referenced in general discussion. We do not place external links intended to take you away from this site.

2. Personal data we collect

Depending on how you interact with us, we may collect: identity data (name), contact data (email address, phone number), organisation data (company name), and message content you send. We may also process basic technical data such as device type, browser type, and approximate location derived from IP address for security and performance purposes.

3. How we use your data

We use your data to respond to enquiries, provide proposals, deliver contracted services, maintain service records, and protect our systems from abuse. If you become a client, we may also use your contact details for operational communications such as project updates and service notices.

4. Legal bases for processing (UK GDPR)

• Contract: where processing is necessary to provide services or take steps at your request before entering a contract.
• Legitimate interests: to secure our website, prevent fraud, and manage business communications.
• Consent: where required for non-essential cookies or optional communications.
• Legal obligation: if we must comply with applicable laws, regulations, or lawful requests.

5. Cookies and similar technologies

Our website uses essential cookies to remember your cookie preference choice. If we enable analytics in the future, we will ask for consent before storing non-essential cookies. You can choose Accept or Reject in the cookie panel at the bottom-right of the site.

If you reject non-essential cookies, the website will continue to function, but we may have less information to improve performance and usability.

6. Data sharing

We do not sell personal data. We may share data with service providers that help us operate the business (such as email hosting or security services) under contractual obligations to protect data. Where possible, we limit sharing to what is necessary for the specific purpose.

7. International transfers

If we use suppliers outside the UK, we will take steps to ensure appropriate safeguards are in place, such as UK adequacy regulations or standard contractual clauses, as required by UK data protection law.

8. Data retention

We keep enquiry data for as long as needed to respond and maintain business records. Typical retention periods are: enquiries up to 24 months, and client records for the duration of the contract plus a reasonable period to meet legal and accounting obligations. We delete or anonymise data when it is no longer needed.

9. Security

We apply reasonable technical and organisational measures to protect personal data, including access controls, least privilege, and secure device practices. No online service is risk-free. If you believe your data has been compromised, contact us using the details above.

10. Your rights

Subject to UK GDPR, you may have the right to request access, correction, deletion, restriction, or portability of your personal data, and to object to certain processing. You can exercise rights by emailing [email protected].

You may also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO). We encourage you to contact us first so we can address your concerns.

11. Contact us

For privacy questions, data requests, or concerns, contact Nexora IT Tech at 85 Great Portland Street, London, W1W 7LT, United Kingdom, by phone at +44 20 7946 0517, or by email at [email protected].